Customer-inspired quality : looking backward through the telescope / James G. Shaw.
Material type:
TextSeries: Warren Bennis executive briefing seriesPublication details: San Francisco : Jossey-Bass, c1996.Description: xv, 126 p. : ill. ; 26 cmISBN: - 0787903469 (hardcover)
- HD 62.15 .S5 1996
| Item type | Current library | Call number | Status | Barcode | |
|---|---|---|---|---|---|
Book
|
Storms Research Center Main Collection | HD 62.15 .S5 1996 (Browse shelf(Opens below)) | Available | 98622539 |
Browsing Storms Research Center shelves,Shelving location: Main Collection Close shelf browser (Hides shelf browser)
| HD 62.15 .G83 1992 It's about time : a fable about the next dimension of quality / | HD 62.15 .H855 1995 Back on the quality track : how organizations derailed & recovered / | HD 62.15 .L33 1992 Making quality work : a leadership guide for the results-driven manager / | HD 62.15 .S5 1996 Customer-inspired quality : looking backward through the telescope / | HD 62.15 .T69 1992 Quality in action : 93 lessons in leadership, participation, and measurement / | HD 62.25 .B46 1990 Your family business : a success guide for growth and survival / | HD 62.25 .D36 1981 Outside directors in the family owned business : why, when, who, and how-- / |
Includes bibliographical references (p. 123) and index.
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