Customer-inspired quality : (Record no. 95398)

MARC details
000 -LEADER
fixed length control field 01157cam a2200313 a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20251028092137.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 960318s1996 caua b 001 0 eng
001 - CONTROL NUMBER
control field ocm34471693
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 96013020
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0787903469 (hardcover)
035 ## - SYSTEM CONTROL NUMBER
System control number (Sirsi) i9780787903466
035 ## - SYSTEM CONTROL NUMBER
System control number (Sirsi) i9780787903466
035 ## - SYSTEM CONTROL NUMBER
System control number (Sirsi) i9780787903466
035 ## - SYSTEM CONTROL NUMBER
Canceled/invalid control number (Sirsi) 143709
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency DLC
Modifying agency DLC
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HD 62.15
Item number .S5 1996
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Shaw, James G.,
Dates associated with a name 1946-
245 10 - TITLE STATEMENT
Title Customer-inspired quality :
Remainder of title looking backward through the telescope /
Statement of responsibility, etc. James G. Shaw.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. San Francisco :
Name of publisher, distributor, etc. Jossey-Bass,
Date of publication, distribution, etc. c1996.
300 ## - PHYSICAL DESCRIPTION
Extent xv, 126 p. :
Other physical details ill. ;
Dimensions 26 cm.
490 1# - SERIES STATEMENT
Series statement The Warren Bennis executive briefing series
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references (p. 123) and index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Total quality management.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Consumer satisfaction.
830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE
Uniform title Warren Bennis executive briefing series.
856 42 - ELECTRONIC LOCATION AND ACCESS
Materials specified Publisher description
Uniform Resource Identifier <a href="http://www.loc.gov/catdir/description/wiley035/9 6013020.html">http://www.loc.gov/catdir/description/wiley035/9 6013020.html</a>
856 4# - ELECTRONIC LOCATION AND ACCESS
Materials specified Table of Contents
Uniform Resource Identifier <a href="http://www.loc.gov/catdir/toc/onix07/96013020.ht ml">http://www.loc.gov/catdir/toc/onix07/96013020.ht ml</a>
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Total checkouts Full call number Barcode Date last seen Cost, replacement price Price effective from Koha item type
    Library of Congress Classification     Storms Research Center Storms Research Center Main Collection 10/28/2025   HD 62.15 .S5 1996 98622539 10/28/2025 22.95 10/28/2025 Book