Customer-inspired quality : looking backward through the telescope / James G. Shaw.

By: Material type: TextSeries: Warren Bennis executive briefing seriesPublication details: San Francisco : Jossey-Bass, c1996.Description: xv, 126 p. : ill. ; 26 cmISBN:
  • 0787903469 (hardcover)
Subject(s): LOC classification:
  • HD 62.15 .S5 1996
Online resources:
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Holdings
Item type Current library Call number Status Barcode
Book Storms Research Center Main Collection HD 62.15 .S5 1996 (Browse shelf(Opens below)) Available 98622539

Includes bibliographical references (p. 123) and index.

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