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Customers mean business : six steps to building relationships that last / James A. Unruh. by

Unruh, James A

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Reading, Mass : Addison-Wesley, 1996

Availability: Items available for loan: Storms Research Center (1)Call number: HF 5415.5 .U57 1996.

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The innovator's solution : creating and sustaining successful growth / Clayton M. Christensen, Michael E. Raynor. by

Christensen, Clayton M, 1952-2020
Raynor, Michael E

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Boston, Mass. : Harvard Business School Press, c2003

Online resources:

Table of contents

Availability: Items available for loan: Storms Research Center (1)Call number: HD 53 .C493 2003.

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Customer orientation and market action / Michael D. Johnson. by

Johnson, Michael D. (Michael David)

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Upper Saddle River, N.J. : Prentice Hall, c1998

Availability: Items available for loan: Storms Research Center (1)Call number: HF 5415.5 .J639 1998B.

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Winning ways : achieving zero-defect service / Jacques Horovitz ; foreword by Gilbert Trigano. by

Horovitz, Jacques, 1947-

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Original language: French

Publication details: Cambridge, Mass. : Productivity Press, c1990

Availability: Items available for loan: Storms Research Center (1)Call number: HF 5415.5 .H6313 1990.

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Raving fans : a revolutionary approach to customer service / Kenneth Blanchard, Sheldon M. Bowles ; foreword by Harvey Mackay. by

Blanchard, Kenneth H
Bowles, Sheldon M

Edition: 1st ed.

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New York : Morrow, c1993

Online resources:

Publisher description

Availability: Items available for loan: Storms Research Center (1)Call number: HF 5415.5 .B528 1993.

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Discovering the soul of service : the nine drivers of sustainable business success / Leonard L. Berry. by

Berry, Leonard L, 1942-

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New York, NY : Free Press, c1952

Online resources:

Contributor biographical information
Sample text
Publisher description
Table of contents only

Availability: Items available for loan: Storms Research Center (1)Call number: HF 5415.5 .B478 1952.

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Intelligent enterprise : a knowledge and service based paradigm for industry / James Brian Quinn ; foreword by Tom Peters. by

Quinn, James Brian, 1928-2012

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New York : Toronto : New York : Free Press ; Maxwell Macmillan Canada ; Maxwell Macmillan International, c1992

Availability: Items available for loan: Storms Research Center (1)Call number: HD 58.9 .Q357 1992.

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The Service quality handbook / edited by Eberhard E. Scheuing and William F. Christopher ; with contributions from 57 international experts. by

Scheuing, Eberhard E. (Eberhard Eugen), 1939-
Christopher, William F
American Management Association

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New York : Amacom, c1993

Availability: Items available for loan: Storms Research Center (1)Call number: HF 5415.5 .S467 1993.

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At America's service : how corporations can revolutionize the way they treat their customers / Karl Albrecht. by

Albrecht, Karl, 1941-

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Homewood, Ill. : Dow Jones-Irwin, c1988

Availability: Items available for loan: Storms Research Center (1)Call number: HD 9981.5 .A42 1988.

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10.

Tales of knock your socks off service : inspiring stories of outstanding customer service / by Kristin Anderson and Ron Zemke. by

Anderson, Kristin, 1962-
Zemke, Ron

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New York : AMACOM, c1998

Availability: Items available for loan: Storms Research Center (1)Call number: HF 5415.5 .A535 1998.

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11.

Fabled service : ordinary acts, extraordinary outcomes / Betsy Sanders. by

Sanders, Betsy

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Amsterdam ; San Diego : Pfeiffer & Co., c1995

Availability: Items available for loan: Storms Research Center (1)Call number: HF 5415.5 .S26 1995.

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12.

The professional service firm50, or, Fifty ways to transform your "department" into a professional service firm whose trademarks are passion and innovation! / by Tom Peters. by

Peters, Thomas J

Series: Reinventing work

Edition: 1st ed.

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New York : Knopf, 1952

Other title:

Fifty ways to transform your "department" into a professional service firm whose trademarks are passion and innovation!

Online resources:

Contributor biographical information
Sample text
Publisher description

Availability: Items available for loan: Storms Research Center (1)Call number: HD 9980.5 .P398 1952.

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13.

Teamwork for customers : building organizations that take pride in serving / Dean Tjosvold. by

Tjosvold, Dean

Series: Jossey-Bass management series

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: San Francisco : Jossey-Bass Publishers, c1993

Online resources:

Table of Contents

Availability: Items available for loan: Storms Research Center (1)Call number: HF 5415.5 .T55 1993.

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14.

Service design for business : a practical guide to optimizing the customer experience / Ben Reason, Lavrans L�vlie, Melvin Brand Flu. by

Reason, Ben, 1972- [author.]
L�vlie, Lavrans, 1969- [author.]
Flu, Melvin Brand, 1966- [author.]

Material type:

Text; Format: print ; Literary form: Not fiction

Publisher: Hoboken, N.J. : Wiley, 2016

Availability: Items available for loan: Storms Research Center (1)Call number: HF 5415.5 .R435 2016.

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15.

Terrific! five star customer service : learning about excellent service from special people / Stan Toler & Keith Hawk ; foreword by A.J. Hawk, Green Bay Packers. by

Toler, Stan [author.]
Hawk, Keith [author.]

Material type:

Text; Format: print ; Literary form: Not fiction

Publisher: Oklahoma City, OK : DustJacket, [2013]

Availability: Items available for loan: Storms Research Center (1)Call number: HF 5415.5 .T66 2013.

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16.

Zombie loyalists : using great service to create rabid fans / Peter Shankman. by

Shankman, Peter

Edition: First edition.

Material type:

Text; Format: print ; Literary form: Not fiction

Publisher: New York : Palgrave Macmillan, 2015

Availability: Items available for loan: Storms Research Center (1)Call number: HF 5415.5 .S51943 2014.

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17.

The experience economy : work is theatre & every business a stage / B. Joseph Pine II, James H. Gilmore. by

Pine, B. Joseph
Gilmore, James H, 1959-

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Boston : Harvard Business School Press, c1952

Availability: Items available for loan: Storms Research Center (1)Call number: HF 5415.15 .P56 1952.

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18.

Empowered : unleash your employees, energize your customers, transform your business / Josh Bernoff, Ted Schadler. by

Bernoff, Josh
Schadler, Ted

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Boston, Mass. : Harvard Business Press, c2010

Availability: Items available for loan: Storms Research Center (1)Call number: HD 45 .B412 2010.

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Your search returned 18 results.