Empowered : unleash your employees, energize your customers, transform your business / Josh Bernoff, Ted Schadler.

By: Contributor(s): Material type: TextPublication details: Boston, Mass. : Harvard Business Press, c2010.Description: viii, 252 p. : ill. ; 25 cmISBN:
  • 9781422155639 (hardcover : alk. paper)
  • 1422155633 (hardcover : alk. paper)
Subject(s): LOC classification:
  • HD 45 .B412 2010
Contents:
Why your business needs HEROes -- Employee HEROes and their projects -- Peer influence analysis -- Delivering groundswell customer service -- Empowering customers with mobile applications -- Amplifying your fans -- Do-it-yourself technology fuels the HERO compact -- Is your company ready for HEROes? -- Leading and managing HEROes -- Helping HEROes innovate -- Helping HEROes collaborate -- Keeping HEROes safe -- Supporting HEROes with technology innovation -- Becoming HERO-powered.
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Holdings
Item type Current library Call number Status Barcode
Book Storms Research Center Main Collection HD 45 .B412 2010 (Browse shelf(Opens below)) Available 98640572

Includes bibliographical references and indexes.

Why your business needs HEROes -- Employee HEROes and their projects -- Peer influence analysis -- Delivering groundswell customer service -- Empowering customers with mobile applications -- Amplifying your fans -- Do-it-yourself technology fuels the HERO compact -- Is your company ready for HEROes? -- Leading and managing HEROes -- Helping HEROes innovate -- Helping HEROes collaborate -- Keeping HEROes safe -- Supporting HEROes with technology innovation -- Becoming HERO-powered.

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