Managing difficult, frustrating, and hostile conversations : strategies for savvy administrators / Georgia J. Kosmoski, Dennis R. Pollack.

By: Contributor(s): Material type: TextPublication details: Thousand Oaks, Calif. : Corwin Press, c2005.Edition: 2nd edDescription: xiii, 152 p. ; 24 cmISBN:
  • 141291339X (cloth)
  • 1412913403 (pbk.)
Subject(s): LOC classification:
  • LB 3011.5 .K67 2005
Online resources:
Contents:
Defusing the angry screamer -- Dealing with embarrassment or humiliation -- Handling legitimate complaints -- Controlling those under the influence -- Refusing to be coerced -- Combating charges of discrimination -- Discouraging the dependent personality -- Serving as mediator when friction exists -- Disabling the backstabber -- Meeting the challenge of volatile educational issues -- Maintaining confidentiality -- What works in all cases -- Resource : the school administrators' code of ethics.
Tags from this library: No tags from this library for this title. Log in to add tags.
Star ratings
    Average rating: 0.0 (0 votes)
Holdings
Item type Current library Call number Status Barcode
Book Storms Research Center Main Collection LB 3011.5 .K67 2005 (Browse shelf(Opens below)) Available 98624280

Includes bibliographical references (p. 139-145) and index.

Defusing the angry screamer -- Dealing with embarrassment or humiliation -- Handling legitimate complaints -- Controlling those under the influence -- Refusing to be coerced -- Combating charges of discrimination -- Discouraging the dependent personality -- Serving as mediator when friction exists -- Disabling the backstabber -- Meeting the challenge of volatile educational issues -- Maintaining confidentiality -- What works in all cases -- Resource : the school administrators' code of ethics.

There are no comments on this title.

to post a comment.