Managing difficult, frustrating, and hostile conversations : (Record no. 96956)

MARC details
000 -LEADER
fixed length control field 01946cam a22004334a 4500
003 - CONTROL NUMBER IDENTIFIER
control field OCoLC
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20251028092205.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 050427s2005 cau b 001 0 eng
001 - CONTROL NUMBER
control field ocm56617155
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2004022974
015 ## - NATIONAL BIBLIOGRAPHY NUMBER
National bibliography number GBA504694
Source bnb
016 7# - NATIONAL BIBLIOGRAPHIC AGENCY CONTROL NUMBER
Record control number 013085889
Source Uk
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 141291339X (cloth)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1412913403 (pbk.)
035 ## - SYSTEM CONTROL NUMBER
System control number (Sirsi) i9781412913393
035 ## - SYSTEM CONTROL NUMBER
System control number (Sirsi) i9781412913393
035 ## - SYSTEM CONTROL NUMBER
System control number (Sirsi) i9781412913393
035 ## - SYSTEM CONTROL NUMBER
Canceled/invalid control number (Sirsi) 150128
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency DLC
Modifying agency YDX
-- UKM
-- VF$
042 ## - AUTHENTICATION CODE
Authentication code pcc
043 ## - GEOGRAPHIC AREA CODE
Geographic area code n-us---
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number LB 3011.5
Item number .K67 2005
090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN)
Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) LB 3011.5 .K67 2005
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Kosmoski, Georgia J.
245 10 - TITLE STATEMENT
Title Managing difficult, frustrating, and hostile conversations :
Remainder of title strategies for savvy administrators /
Statement of responsibility, etc. Georgia J. Kosmoski, Dennis R. Pollack.
250 ## - EDITION STATEMENT
Edition statement 2nd ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Thousand Oaks, Calif. :
Name of publisher, distributor, etc. Corwin Press,
Date of publication, distribution, etc. c2005.
300 ## - PHYSICAL DESCRIPTION
Extent xiii, 152 p. ;
Dimensions 24 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references (p. 139-145) and index.
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Defusing the angry screamer -- Dealing with embarrassment or humiliation -- Handling legitimate complaints -- Controlling those under the influence -- Refusing to be coerced -- Combating charges of discrimination -- Discouraging the dependent personality -- Serving as mediator when friction exists -- Disabling the backstabber -- Meeting the challenge of volatile educational issues -- Maintaining confidentiality -- What works in all cases -- Resource : the school administrators' code of ethics.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Conflict management
Geographic subdivision United States.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element School administrators
Geographic subdivision United States.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Aggressiveness
Geographic subdivision United States.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Mediation
Geographic subdivision United States.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Behavior modification
Geographic subdivision United States.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Pollack, Dennis R.
856 41 - ELECTRONIC LOCATION AND ACCESS
Materials specified Table of contents
Uniform Resource Identifier <a href="http://www.loc.gov/catdir/toc/ecip051/2004022974 .html">http://www.loc.gov/catdir/toc/ecip051/2004022974 .html</a>
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Total checkouts Full call number Barcode Date last seen Cost, replacement price Price effective from Koha item type
    Library of Congress Classification     Storms Research Center Storms Research Center Main Collection 10/28/2025   LB 3011.5 .K67 2005 98624280 10/28/2025 24.81 10/28/2025 Book