Effective communication skills [videorecording] / Dalton Kehoe.

By: Contributor(s): Material type: FilmPublisher number: 9331 | Teaching CompanySeries: Great courses (DVD). Communication skills.Publication details: Chantilly, Va. : The Teaching Company, c2011.Description: 4 videodiscs (720 min.) : sd., col. ; 4 3/4 in. + 1 course guidebook (vi, 80 p. : ill., ports. ; 19 cm.)ISBN:
  • 1598037315
  • 9781598037319
Subject(s): Genre/Form:
Contents:
Disc 1. Lectures 1-6. The magic of everyday communication ; The complex layers of face-to-face talk ; The social context that shapes our talk ; The operations of the cognitive unconscious ; The conscious mind in perception ; The conscious mind in using language -- disc 2. Lectures 7-12. The conscious mind and emotion ; The development of our sense of self ; Self, attachment, and self-esteem ; Protecting the self in face-to-face talk ; Conscious self-talk and self-management ; Challenges to effective communication -- disc 3. Lectures 13-18. Talking to connect and build relationships ; Differences, disagreement, and control talk ; Commands, accusations, and blame ; Healing relationships with dialogue talk ; Focus on the other -- the heart of dialogue ; Assertive dialogue to manage disagreement -- disc 4. Lectures 19-24. Compassionate confrontation ; Communication, gender, and culture ; Talking our way to lasting relationships ; Leadership, appreciation, and productivity ; Dialogue and appreciation : engaged employees ; Dialogue : ethical choices behind our talk.
Lecturer: Prof. Dalton Kehoe, York University.Summary: This course provides a theoretical and practical survey of the ideas behind and the practices of effective communication. It helps you become aware of the automatic processes involved that influence every day talk, of how face-to-face talk really works in the most common three recognized modes: connect talk, control talk, and dialogue talk. Effectiveness is measured by three things: getting what one wants, being understood from our point of view, and the other party being fine with the exchange. Later lectures analyze three vital contexts vital contexts where positive, clear, and enabling communication is critical: between the genders, in the home and in the workplace.
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Holdings
Item type Current library Call number Status Notes Barcode
Book Storms Research Center Main Collection DVD P 91.3 .K44 2011 (Browse shelf(Opens below)) Available .PUBLIC. Disc 1. 98642626
Book Storms Research Center Main Collection DVD P 91.3 .K44 2011 (Browse shelf(Opens below)) Available .PUBLIC. Disc 2. 98642627
Book Storms Research Center Main Collection DVD P 91.3 .K44 2011 (Browse shelf(Opens below)) Available .PUBLIC. Disc 3. 98642628
Book Storms Research Center Main Collection DVD P 91.3 .K44 2011 (Browse shelf(Opens below)) Available .PUBLIC. Disc 4. 98642629
Book Storms Research Center Main Collection DVD P 91.3 .K44 2011 TRANS. (Browse shelf(Opens below)) Available .PUBLIC. Transcript Book. 98642631
Book Storms Research Center Main Collection DVD P 91.3 .K44 2011 GDBK (Browse shelf(Opens below)) Available .PUBLIC. Course Guidebook. 98642630

DVD.

Lecturer: Prof. Dalton Kehoe, York University.

"Professor Dalton Kehoe is Senior Scholar of Communications at York University"--Container.

"Course No. 9331"--Disc label.

24 lectures (30 min. each) on four discs.

The accompanying course guidebook includes a glossary, biographical notes, and a bibliography.

This course provides a theoretical and practical survey of the ideas behind and the practices of effective communication. It helps you become aware of the automatic processes involved that influence every day talk, of how face-to-face talk really works in the most common three recognized modes: connect talk, control talk, and dialogue talk. Effectiveness is measured by three things: getting what one wants, being understood from our point of view, and the other party being fine with the exchange. Later lectures analyze three vital contexts vital contexts where positive, clear, and enabling communication is critical: between the genders, in the home and in the workplace.

Disc 1. Lectures 1-6. The magic of everyday communication ; The complex layers of face-to-face talk ; The social context that shapes our talk ; The operations of the cognitive unconscious ; The conscious mind in perception ; The conscious mind in using language -- disc 2. Lectures 7-12. The conscious mind and emotion ; The development of our sense of self ; Self, attachment, and self-esteem ; Protecting the self in face-to-face talk ; Conscious self-talk and self-management ; Challenges to effective communication -- disc 3. Lectures 13-18. Talking to connect and build relationships ; Differences, disagreement, and control talk ; Commands, accusations, and blame ; Healing relationships with dialogue talk ; Focus on the other -- the heart of dialogue ; Assertive dialogue to manage disagreement -- disc 4. Lectures 19-24. Compassionate confrontation ; Communication, gender, and culture ; Talking our way to lasting relationships ; Leadership, appreciation, and productivity ; Dialogue and appreciation : engaged employees ; Dialogue : ethical choices behind our talk.

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