The Service quality handbook / edited by Eberhard E. Scheuing and William F. Christopher ; with contributions from 57 international experts.
Material type:
TextPublication details: New York : Amacom, c1993.Description: ix, 550 p. : ill. ; 26 cmISBN: - 0814401198
- HF 5415.5 .S467 1993
| Item type | Current library | Call number | Status | Barcode | |
|---|---|---|---|---|---|
Book
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Storms Research Center Main Collection | HF 5415.5 .S467 1993 (Browse shelf(Opens below)) | Available | 98622501 |
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| HF 5415.5 .J639 1998B Customer orientation and market action / | HF 5415.5 .R435 2016 Service design for business : a practical guide to optimizing the customer experience / | HF 5415.5 .S26 1995 Fabled service : ordinary acts, extraordinary outcomes / | HF 5415.5 .S467 1993 The Service quality handbook / | HF 5415.5 .S51943 2014 Zombie loyalists : using great service to create rabid fans / | HF 5415.5 .T55 1993 Teamwork for customers : building organizations that take pride in serving / | HF 5415.5 .T66 2013 Terrific! five star customer service : learning about excellent service from special people / |
Includes bibliographical references and index.
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