The Service quality handbook /
The Service quality handbook /
edited by Eberhard E. Scheuing and William F. Christopher ; with contributions from 57 international experts.
- New York : Amacom, c1993.
- ix, 550 p. : ill. ; 26 cm.
Includes bibliographical references and index.
0814401198
93026614 //r95
Customer services--Quality control--Handbooks, manuals, etc.
Total quality management--Handbooks, manuals, etc.
HF 5415.5 / .S467 1993
Includes bibliographical references and index.
0814401198
93026614 //r95
Customer services--Quality control--Handbooks, manuals, etc.
Total quality management--Handbooks, manuals, etc.
HF 5415.5 / .S467 1993