Assessing service quality : satisfying the expectations of library customers / Peter Hernon and Ellen Altman.
Material type:
TextPublication details: Chicago : American Library Association, 1998.Description: xvii, 243 p. : ill. ; 28 cmISBN: - 0838934897 (alk. paper)
- 025.5 21
- Z711 .H45 1998
| Item type | Current library | Collection | Call number | Copy number | Status | Barcode | |
|---|---|---|---|---|---|---|---|
Oversized Item
|
Storms Research Center Oversized Collection | Oversized Item | OVER Z 711 .H45 1998 (Browse shelf(Opens below)) | 1 | Available | 98623862 |
Browsing Storms Research Center shelves,Shelving location: Oversized Collection,Collection: Oversized Item Close shelf browser (Hides shelf browser)
| OVER VM 144 .P49 2004 The philosophy of shipbuilding : conceptual approaches to the study of wooden ships / | OVER VM 15 .I74 1999 History of ships / | OVER Z 4 .O54 1992 The Smithsonian book of books / | OVER Z 711 .H45 1998 Assessing service quality : satisfying the expectations of library customers / |
Includes bibliographical references (p. 231-237) and index.
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