Assessing service quality : (Record no. 144137)

MARC details
000 -LEADER
fixed length control field 00989cam a2200301 a 4500
003 - CONTROL NUMBER IDENTIFIER
control field SIRSI
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20251119153542.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 980616s1998 ilua b 001 0 eng
001 - CONTROL NUMBER
control field u18490
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 98008815
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0838934897 (alk. paper)
035 ## - SYSTEM CONTROL NUMBER
System control number (Sirsi) i9780838934890
035 ## - SYSTEM CONTROL NUMBER
System control number (Sirsi) i9780838934890
035 ## - SYSTEM CONTROL NUMBER
Canceled/invalid control number (Sirsi) 148662
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency DLC
Modifying agency DLC
043 ## - GEOGRAPHIC AREA CODE
Geographic area code n-us---
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number Z711
Item number .H45 1998
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 025.5
Edition information 21
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Hernon, Peter.
245 10 - TITLE STATEMENT
Title Assessing service quality :
Remainder of title satisfying the expectations of library customers /
Statement of responsibility, etc. Peter Hernon and Ellen Altman.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Chicago :
Name of publisher, distributor, etc. American Library Association,
Date of publication, distribution, etc. 1998.
300 ## - PHYSICAL DESCRIPTION
Extent xvii, 243 p. :
Other physical details ill. ;
Dimensions 28 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references (p. 231-237) and index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Public services (Libraries)
General subdivision Evaluation.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Public services (Libraries)
Geographic subdivision United States
General subdivision Evaluation.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Altman, Ellen.
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Total checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
    Library of Congress Classification     Storms Research Center Storms Research Center   11/19/2025   OVER Z 711 .H45 1998 98623862 11/19/2025 1 11/19/2025 Oversized Item