Zombie loyalists : using great service to create rabid fans / Peter Shankman.
Material type:
TextPublisher: New York : Palgrave Macmillan, 2015Edition: First editionDescription: 248 pages : illustrations ; 25 cmContent type: - text
- unmediated
- volume
- 9781137279668 (alk. paper)
- 1137279664 (alk. paper)
- HF 5415.5 .S51943 2014
| Item type | Current library | Call number | Status | Barcode | |
|---|---|---|---|---|---|
Book
|
Storms Research Center Main Collection | HF 5415.5 .S51943 2014 (Browse shelf(Opens below)) | Available | 98648449 |
Browsing Storms Research Center shelves,Shelving location: Main Collection Close shelf browser (Hides shelf browser)
| HF 5415.5 .R435 2016 Service design for business : a practical guide to optimizing the customer experience / | HF 5415.5 .S26 1995 Fabled service : ordinary acts, extraordinary outcomes / | HF 5415.5 .S467 1993 The Service quality handbook / | HF 5415.5 .S51943 2014 Zombie loyalists : using great service to create rabid fans / | HF 5415.5 .T55 1993 Teamwork for customers : building organizations that take pride in serving / | HF 5415.5 .T66 2013 Terrific! five star customer service : learning about excellent service from special people / | HF 5415.5 .U57 1996 Customers mean business : six steps to building relationships that last / |
Includes bibliographical references (pages [239]-240) and index.
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