A Passion for excellence : the leadership difference / Tom Peters, Nancy Austin.

By: Contributor(s): Material type: TextPublication details: New York : Random House, c1985.Edition: Special ed. prepared for the Presidents AssociationDescription: xxv, 437 p. ; 25 cmSubject(s):
Contents:
A blinding flash of the obvious -- MBWA : the technology of the obvious -- Integrity and the technology of the obvious -- Common courtesy : the ultimate barrier to competitor entry -- No such thing as a commodity -- Mere perception : the irreducible humanness of customers -- Quality is not a technique -- The smell of the customer -- The mythology of innovation, or the skunkworks tale -- Three skunks -- The context of innovation -- The smell of innovation -- Bone-deep beliefs -- Ownership -- ApplauseApplause -- Attention, symbols, drama, vision -- and love -- Transformations and enhancements : small wins, debureaucratizing and pockets of excellence -- Coaching -- Doing MBWA -- Excellence in school leadership -- What price excellence.
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Gift of Rowan H. Taylor.

Includes bibliographies and index.

A blinding flash of the obvious -- MBWA : the technology of the obvious -- Integrity and the technology of the obvious -- Common courtesy : the ultimate barrier to competitor entry -- No such thing as a commodity -- Mere perception : the irreducible humanness of customers -- Quality is not a technique -- The smell of the customer -- The mythology of innovation, or the skunkworks tale -- Three skunks -- The context of innovation -- The smell of innovation -- Bone-deep beliefs -- Ownership -- ApplauseApplause -- Attention, symbols, drama, vision -- and love -- Transformations and enhancements : small wins, debureaucratizing and pockets of excellence -- Coaching -- Doing MBWA -- Excellence in school leadership -- What price excellence.

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