A Passion for excellence : the leadership difference / Tom Peters, Nancy Austin.

By: Contributor(s): Material type: TextPublication details: New York : Random House, c1985.Edition: Special ed. prepared for the Presidents AssociationDescription: xxv, 437 p. ; 25 cmSubject(s):
Contents:
A blinding flash of the obvious -- MBWA : the technology of the obvious -- Integrity and the technology of the obvious -- Common courtesy : the ultimate barrier to competitor entry -- No such thing as a commodity -- Mere perception : the irreducible humanness of customers -- Quality is not a technique -- The smell of the customer -- The mythology of innovation, or the skunkworks tale -- Three skunks -- The context of innovation -- The smell of innovation -- Bone-deep beliefs -- Ownership -- ApplauseApplause -- Attention, symbols, drama, vision -- and love -- Transformations and enhancements : small wins, debureaucratizing and pockets of excellence -- Coaching -- Doing MBWA -- Excellence in school leadership -- What price excellence.
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Holdings
Item type Current library Call number Status Barcode
Book Storms Research Center Main Collection HD 70 .U5 P425 1985 (Browse shelf(Opens below)) Available 98644018

Gift of Rowan H. Taylor.

Includes bibliographies and index.

A blinding flash of the obvious -- MBWA : the technology of the obvious -- Integrity and the technology of the obvious -- Common courtesy : the ultimate barrier to competitor entry -- No such thing as a commodity -- Mere perception : the irreducible humanness of customers -- Quality is not a technique -- The smell of the customer -- The mythology of innovation, or the skunkworks tale -- Three skunks -- The context of innovation -- The smell of innovation -- Bone-deep beliefs -- Ownership -- ApplauseApplause -- Attention, symbols, drama, vision -- and love -- Transformations and enhancements : small wins, debureaucratizing and pockets of excellence -- Coaching -- Doing MBWA -- Excellence in school leadership -- What price excellence.

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