Empowered : unleash your employees, energize your customers, transform your business / Josh Bernoff, Ted Schadler.

By: Contributor(s): Material type: TextPublication details: Boston, Mass. : Harvard Business Press, c2010.Description: viii, 252 p. : ill. ; 25 cmISBN:
  • 9781422155639 (hardcover : alk. paper)
  • 1422155633 (hardcover : alk. paper)
Subject(s): LOC classification:
  • HD 45 .B412 2010
Contents:
Why your business needs HEROes -- Employee HEROes and their projects -- Peer influence analysis -- Delivering groundswell customer service -- Empowering customers with mobile applications -- Amplifying your fans -- Do-it-yourself technology fuels the HERO compact -- Is your company ready for HEROes? -- Leading and managing HEROes -- Helping HEROes innovate -- Helping HEROes collaborate -- Keeping HEROes safe -- Supporting HEROes with technology innovation -- Becoming HERO-powered.
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Includes bibliographical references and indexes.

Why your business needs HEROes -- Employee HEROes and their projects -- Peer influence analysis -- Delivering groundswell customer service -- Empowering customers with mobile applications -- Amplifying your fans -- Do-it-yourself technology fuels the HERO compact -- Is your company ready for HEROes? -- Leading and managing HEROes -- Helping HEROes innovate -- Helping HEROes collaborate -- Keeping HEROes safe -- Supporting HEROes with technology innovation -- Becoming HERO-powered.

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