Customer orientation and market action / Michael D. Johnson.
Material type:
TextPublication details: Upper Saddle River, N.J. : Prentice Hall, c1998.Description: xvi, 183 p. : ill. ; 24 cmISBN: - 0133286673
- HF 5415.5 .J639 1998b
| Item type | Current library | Call number | Status | Barcode | |
|---|---|---|---|---|---|
Book
|
Storms Research Center Main Collection | HF 5415.5 .J639 1998B (Browse shelf(Opens below)) | Available | 98629436 |
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| HF 5415.5 .B478 1952 Discovering the soul of service : the nine drivers of sustainable business success / | HF 5415.5 .B528 1993 Raving fans : a revolutionary approach to customer service / | HF 5415.5 .H6313 1990 Winning ways : achieving zero-defect service / | HF 5415.5 .J639 1998B Customer orientation and market action / | HF 5415.5 .R435 2016 Service design for business : a practical guide to optimizing the customer experience / | HF 5415.5 .S26 1995 Fabled service : ordinary acts, extraordinary outcomes / | HF 5415.5 .S467 1993 The Service quality handbook / |
Includes bibliographical references and index.
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