Customer orientation and market action /
Johnson, Michael D.
Customer orientation and market action / Michael D. Johnson. - Upper Saddle River, N.J. : Prentice Hall, c1998. - xvi, 183 p. : ill. ; 24 cm.
Includes bibliographical references and index.
0133286673
97001581
Consumer satisfaction.
Customer relations.
Customer services.
Consumer behavior.
HF 5415.5 / .J639 1998b
Customer orientation and market action / Michael D. Johnson. - Upper Saddle River, N.J. : Prentice Hall, c1998. - xvi, 183 p. : ill. ; 24 cm.
Includes bibliographical references and index.
0133286673
97001581
Consumer satisfaction.
Customer relations.
Customer services.
Consumer behavior.
HF 5415.5 / .J639 1998b