Customers mean business : (Record no. 91778)

MARC details
000 -LEADER
fixed length control field 00885cam a2200277 a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20251028092034.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 960328s1996 maua 001 0 eng
001 - CONTROL NUMBER
control field ocm34514844
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 96015780
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0201590433
035 ## - SYSTEM CONTROL NUMBER
System control number (Sirsi) i9780201590432
035 ## - SYSTEM CONTROL NUMBER
System control number (Sirsi) i9780201590432
035 ## - SYSTEM CONTROL NUMBER
System control number (Sirsi) i9780201590432
035 ## - SYSTEM CONTROL NUMBER
Canceled/invalid control number (Sirsi) 128877
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency DLC
Modifying agency DLC
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF 5415.5
Item number .U57 1996
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Unruh, James A.
245 10 - TITLE STATEMENT
Title Customers mean business :
Remainder of title six steps to building relationships that last /
Statement of responsibility, etc. James A. Unruh.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Reading, Mass :
Name of publisher, distributor, etc. Addison-Wesley,
Date of publication, distribution, etc. 1996.
300 ## - PHYSICAL DESCRIPTION
Extent xii, 212 p. :
Other physical details ill. ;
Dimensions 24 cm.
500 ## - GENERAL NOTE
General note Includes index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
General subdivision Management
Form subdivision Case studies.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer relations
Form subdivision Case studies.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Success in business
Form subdivision Case studies.
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Total checkouts Full call number Barcode Date last seen Cost, replacement price Price effective from Koha item type
    Library of Congress Classification     Storms Research Center Storms Research Center Main Collection 10/28/2025   HF 5415.5 .U57 1996 98618266 10/28/2025 4.47 10/28/2025 Book