Customers mean business : six steps to building relationships that last /
Unruh, James A.
Customers mean business : six steps to building relationships that last / James A. Unruh. - Reading, Mass : Addison-Wesley, 1996. - xii, 212 p. : ill. ; 24 cm.
Includes index.
0201590433
96015780
Customer services--Management--Case studies.
Customer relations--Case studies.
Success in business--Case studies.
HF 5415.5 / .U57 1996
Customers mean business : six steps to building relationships that last / James A. Unruh. - Reading, Mass : Addison-Wesley, 1996. - xii, 212 p. : ill. ; 24 cm.
Includes index.
0201590433
96015780
Customer services--Management--Case studies.
Customer relations--Case studies.
Success in business--Case studies.
HF 5415.5 / .U57 1996