| 000 | 00919cam a2200277 a 4500 | ||
|---|---|---|---|
| 005 | 20251028092214.0 | ||
| 008 | 900606s1990 maua 00010 eng | ||
| 001 | ocm21901777 | ||
| 010 | _a 90008788 //r95 | ||
| 020 |
_a091529978X (alk. paper) : _c$24.95 |
||
| 035 | _a(Sirsi) i9780915299782 | ||
| 035 | _a(Sirsi) i9780915299782 | ||
| 035 | _a(Sirsi) i9780915299782 | ||
| 035 | _z(Sirsi) 151985 | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 041 | 1 |
_aeng _hfre |
|
| 050 | 0 | 0 |
_aHF 5415.5 _b.H6313 1990 |
| 100 | 1 |
_aHorovitz, Jacques, _d1947- |
|
| 240 | 1 | 0 |
_aQualit�e de service. _lEnglish |
| 245 | 1 | 0 |
_aWinning ways : _bachieving zero-defect service / _cJacques Horovitz ; foreword by Gilbert Trigano. |
| 260 |
_aCambridge, Mass. : _bProductivity Press, _cc1990. |
||
| 300 |
_axxii, 143 p. : _bill. ; _c24 cm. |
||
| 500 | _aTranslation of: La qualite��?� de service. | ||
| 650 | 0 | _aCustomer services. | |
| 999 |
_c97497 _d97497 |
||