| 000 | 01331cam a2200325 a 4500 | ||
|---|---|---|---|
| 005 | 20251028092202.0 | ||
| 008 | 980901s1952 nyua b 001 0 eng | ||
| 001 | ocm39837890 | ||
| 010 | _a 98037393 | ||
| 020 | _a0684845113 | ||
| 035 | _a(Sirsi) i9780684845111 | ||
| 035 | _a(Sirsi) i9780684845111 | ||
| 035 | _a(Sirsi) i9780684845111 | ||
| 035 | _z(Sirsi) 149553 | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 050 | 0 | 0 |
_aHF 5415.5 _b.B478 1952 |
| 100 | 1 |
_aBerry, Leonard L., _d1942- |
|
| 245 | 1 | 0 |
_aDiscovering the soul of service : _bthe nine drivers of sustainable business success / _cLeonard L. Berry. |
| 260 |
_aNew York, NY : _bFree Press, _cc1952. |
||
| 300 |
_axiv, 269 p. : _bill. ; _c25 cm. |
||
| 504 | _aIncludes bibliographical references (p. 249-255) and index. | ||
| 650 | 0 |
_aCustomer services _xManagement. |
|
| 650 | 0 |
_aCustomer services _xManagement _vCase studies. |
|
| 650 | 0 | _aService industries. | |
| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/bios/simon051/98037393 .html |
| 856 | 4 | 1 |
_3Sample text _uhttp://www.loc.gov/catdir/samples/simon031/98037 393.html |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/description/simon031/9 8037393.html |
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/enhancements/fy0631/98 037393-t.html |
| 999 |
_c96804 _d96804 |
||