| 000 | 01157cam a2200313 a 4500 | ||
|---|---|---|---|
| 005 | 20251028092137.0 | ||
| 008 | 960318s1996 caua b 001 0 eng | ||
| 001 | ocm34471693 | ||
| 010 | _a 96013020 | ||
| 020 | _a0787903469 (hardcover) | ||
| 035 | _a(Sirsi) i9780787903466 | ||
| 035 | _a(Sirsi) i9780787903466 | ||
| 035 | _a(Sirsi) i9780787903466 | ||
| 035 | _z(Sirsi) 143709 | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 050 | 0 | 0 |
_aHD 62.15 _b.S5 1996 |
| 100 | 1 |
_aShaw, James G., _d1946- |
|
| 245 | 1 | 0 |
_aCustomer-inspired quality : _blooking backward through the telescope / _cJames G. Shaw. |
| 260 |
_aSan Francisco : _bJossey-Bass, _cc1996. |
||
| 300 |
_axv, 126 p. : _bill. ; _c26 cm. |
||
| 490 | 1 | _aThe Warren Bennis executive briefing series | |
| 504 | _aIncludes bibliographical references (p. 123) and index. | ||
| 650 | 0 | _aTotal quality management. | |
| 650 | 0 | _aConsumer satisfaction. | |
| 830 | 0 | _aWarren Bennis executive briefing series. | |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/description/wiley035/9 6013020.html |
| 856 | 4 |
_3Table of Contents _uhttp://www.loc.gov/catdir/toc/onix07/96013020.ht ml |
|
| 999 |
_c95398 _d95398 |
||