| 000 | 00937cam a2200277 a 4500 | ||
|---|---|---|---|
| 005 | 20251028092126.0 | ||
| 008 | 880201s1988 ilua b 00110 eng | ||
| 001 | ocm17508547 | ||
| 010 | _a 88003564 //r963 | ||
| 020 |
_a1556230958 : _c$19.95 |
||
| 035 | _a(Sirsi) i9781556230950 | ||
| 035 | _a(Sirsi) i9781556230950 | ||
| 035 | _a(Sirsi) i9781556230950 | ||
| 035 | _z(Sirsi) 141139 | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 043 | _an-us--- | ||
| 050 | 0 | 0 |
_aHD 9981.5 _b.A42 1988 |
| 100 | 1 |
_aAlbrecht, Karl, _d1941- |
|
| 245 | 1 | 0 |
_aAt America's service : _bhow corporations can revolutionize the way they treat their customers / _cKarl Albrecht. |
| 260 |
_aHomewood, Ill. : _bDow Jones-Irwin, _cc1988. |
||
| 300 |
_aix, 241 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographies and index. | ||
| 650 | 0 |
_aService industries _zUnited States _xManagement. |
|
| 650 | 0 |
_aCustomer services _zUnited States _xManagement. |
|
| 999 |
_c94751 _d94751 |
||