| 000 | 00848cam a2200265 a 4500 | ||
|---|---|---|---|
| 005 | 20251028092108.0 | ||
| 008 | 940916s1995 ne a b 001 0 eng | ||
| 001 | ocm38241317 | ||
| 010 | _a 94024361 | ||
| 020 |
_a0893842702 : _c$19.95 |
||
| 035 | _a(Sirsi) i9780893842703 | ||
| 035 | _a(Sirsi) i9780893842703 | ||
| 035 | _a(Sirsi) i9780893842703 | ||
| 035 | _z(Sirsi) 136967 | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 050 | 0 | 0 |
_aHF 5415.5 _b.S26 1995 |
| 100 | 1 | _aSanders, Betsy. | |
| 245 | 0 | 0 |
_aFabled service : _bordinary acts, extraordinary outcomes / _cBetsy Sanders. |
| 260 |
_aAmsterdam ; _aSan Diego : _bPfeiffer & Co., _cc1995. |
||
| 300 |
_axv, 128 p. : _bill. ; _c27 cm. |
||
| 504 | _aIncludes bibliographical references (p. 125) and index. | ||
| 650 | 0 |
_aCustomer services _xManagement. |
|
| 650 | 0 | _aEmployee motivation. | |
| 999 |
_c93735 _d93735 |
||