| 000 | 00885cam a2200277 a 4500 | ||
|---|---|---|---|
| 005 | 20251028092034.0 | ||
| 008 | 960328s1996 maua 001 0 eng | ||
| 001 | ocm34514844 | ||
| 010 | _a 96015780 | ||
| 020 | _a0201590433 | ||
| 035 | _a(Sirsi) i9780201590432 | ||
| 035 | _a(Sirsi) i9780201590432 | ||
| 035 | _a(Sirsi) i9780201590432 | ||
| 035 | _z(Sirsi) 128877 | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 050 | 0 | 0 |
_aHF 5415.5 _b.U57 1996 |
| 100 | 1 | _aUnruh, James A. | |
| 245 | 1 | 0 |
_aCustomers mean business : _bsix steps to building relationships that last / _cJames A. Unruh. |
| 260 |
_aReading, Mass : _bAddison-Wesley, _c1996. |
||
| 300 |
_axii, 212 p. : _bill. ; _c24 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aCustomer services _xManagement _vCase studies. |
|
| 650 | 0 |
_aCustomer relations _vCase studies. |
|
| 650 | 0 |
_aSuccess in business _vCase studies. |
|
| 999 |
_c91778 _d91778 |
||