000			03423cgm a2200469Ia 4500
001			ocn727944159
003			OCoLC
005			20251028120633.0
008			110427s2011 vau720 vleng d
007			vd cvaiz|
035			_a(Sirsi) i9781598037319
040			_aYOU _beng _cYOU _dNBO _dDTM _dUMC _dVF$
019			_a732044198
020			_a1598037315
020			_a9781598037319
028	4	0	_a9331 _bTeaching Company
035			_a(OCoLC)727944159 _z(OCoLC)732044198
090			_aDVD P 91.3 _b.K44 2011
049			_aVF$A
100	1		_aKehoe, Dalton.
245	1	0	_aEffective communication skills _h[videorecording] / _cDalton Kehoe.
260			_aChantilly, Va. : _bThe Teaching Company, _cc2011.
300			_a4 videodiscs (720 min.) : _bsd., col. ; _c4 3/4 in. + _e1 course guidebook (vi, 80 p. : ill., ports. ; 19 cm.)
490	1		_aThe Great courses. Communication skills
538			_aDVD.
511	0		_aLecturer: Prof. Dalton Kehoe, York University.
500			_a"Professor Dalton Kehoe is Senior Scholar of Communications at York University"--Container.
500			_a"Course No. 9331"--Disc label.
500			_a24 lectures (30 min. each) on four discs.
500			_aThe accompanying course guidebook includes a glossary, biographical notes, and a bibliography.
520			_aThis course provides a theoretical and practical survey of the ideas behind and the practices of effective communication. It helps you become aware of the automatic processes involved that influence every day talk, of how face-to-face talk really works in the most common three recognized modes: connect talk, control talk, and dialogue talk. Effectiveness is measured by three things: getting what one wants, being understood from our point of view, and the other party being fine with the exchange. Later lectures analyze three vital contexts vital contexts where positive, clear, and enabling communication is critical: between the genders, in the home and in the workplace.
505	0		_aDisc 1. Lectures 1-6. The magic of everyday communication ; The complex layers of face-to-face talk ; The social context that shapes our talk ; The operations of the cognitive unconscious ; The conscious mind in perception ; The conscious mind in using language -- disc 2. Lectures 7-12. The conscious mind and emotion ; The development of our sense of self ; Self, attachment, and self-esteem ; Protecting the self in face-to-face talk ; Conscious self-talk and self-management ; Challenges to effective communication -- disc 3. Lectures 13-18. Talking to connect and build relationships ; Differences, disagreement, and control talk ; Commands, accusations, and blame ; Healing relationships with dialogue talk ; Focus on the other -- the heart of dialogue ; Assertive dialogue to manage disagreement -- disc 4. Lectures 19-24. Compassionate confrontation ; Communication, gender, and culture ; Talking our way to lasting relationships ; Leadership, appreciation, and productivity ; Dialogue and appreciation : engaged employees ; Dialogue : ethical choices behind our talk.
650		0	_aInterpersonal communication.
650		0	_aOral communication.
650		0	_aDialogue analysis.
650		0	_aConflict management.
655		7	_aFilmed lectures. _2lcgft
655		7	_aEducational films. _2lcgft
710	2		_aTeaching Company.
830		0	_aGreat courses (DVD) _pCommunication skills.
999			_c139320 _d139320