000			01424cam a2200193 4500
005			20251028093436.0
008			200924n 000 0 eng u
020			_a9780875861302
035			_a(Sirsi) a95214
035			_a(Sirsi) a95214
050			_aLB 2341 .A87 N46 2000
100	1		_aNichols, Karen W.
245			_a The department head's guide to assessment implementation in administrative and educational support units _c Karen W. Nichols and James O. Nichols
260			_aNew York, _bAgathon Press, _c c. 2000
300			_a 127 pages.
500			_aIncludes appendices.
590			_aThe first publication to recognize that while administrative and educational support (AES) units should conduct assessment to improve their services, their assessment focus and procedures are substantively different from those in the institution's instructional programs. The Department Head's Guide leads AES staff through formulation of administrative service objectives, to identification of means of assessment, as well as primary and secondary criteria for success, and ultimately to using the results of assessment activities to improve services. Among the AES units for which the authors provide examples of the process are the Office of the Registrar, the Library, the Career Center, and the Accounting Department. Assessment implementation in public service and research units is also discussed.
999			_c138005 _d138005