000			05137cam a2200433 i 4500
001			ocn930683263
003			OCoLC
005			20251028093418.0
008			160311s2016 nyua b 001 0 eng
010			_a 2016004846
035			_a(Sirsi) i9780814437629
040			_aDLC _beng _erda _cDLC _dBTCTA _dYDXCP _dOCLCF _dOSU _dWEA _dVP@ _dDAC _dHF9 _dOCLCO _dJYJ _dBYV _dLMR _dVF$
019			_a952994719
020			_a9780814437629 (pbk.)
020			_a0814437621 (pbk.)
020			_a9780814437636 (ebook)
020			_a081443763X (ebook)
035			_a(OCoLC)930683263 _z(OCoLC)952994719
042			_apcc
050	0	0	_aHF 5389 _b.L36 2016
049			_aVF$A
100	1		_aLangford, Beverly Y., _d1942- _eauthor.
245	1	4	_aThe etiquette edge : _bmodern manners for business success / _cBeverly Y. Langford.
250			_aSecond edition.
264		1	_aNew York, NY : _bAmerican Management Association (AMACOM), _c2016
300			_aviii, 244 pages : _billustrations ; _c23 cm
336			_atext _2rdacontent
337			_aunmediated _2rdamedia
338			_avolume _2rdacarrier
500			_aEarlier edition: 2005.
504			_aIncludes bibliographical references (pages 227-236) and index.
505	0	0	_gIntroduction. _tThe case for courtesy -- _tEveryday courtesy as a success factor. _tManners in the Twenty-First Century ; _tCredibility: creating it and keeping it ; _tDevelop your gratitude attitude: say "Thank you" and mean it ; _tAre your nonverbal messages telling on you? ; _tWhat the $%#*!& is going on here? ; _tTell me less: some things are better left unsaid ; _tGiving genuine compliments that count ; _tImproving your listening skills ; _tBeing smart about smartphones and other devices ; _tUsing social media to make--not break--your career ; _tTravel courtesy: don't leave home without it -- _tBest behaviors at work: interacting with bosses and peers. _tTerror on both sides of the desk: relieving interview stress ; _tThe new job: getting started on the right foot ; _tOffice space: make working together more enjoyable and productive ; _tGetting along with your manager: spotting and solving personality problems ; _tHow to speak so your boss will listen ; _tE-mail: think before you send ; _tUsing your phone most productively ; _tDress code confusion ; _tMastering the art of meetings ; _tWhen meetings go virtual ; _tHow to leave a job: making a graceful exit ; _tRefuse to schmooze and your lose: cultivating the social side of business ; _tLet's do lunch: dining your way to success ; _tGetting noticed--without becoming notorious ; _tHe said, she said: when the gender gap seems as wide as the Grand Canyon ; _tCitizenship in the global village -- _tHandling sensitive issues: courtesy and building trust. _tLoving your enemies: coping with the price of success ; _tWhen your best friend becomes your boss: balancing the professional and the personal ; _tDealing with a bully boss ; _tDealing with negative coworkers ; _tSilence is not a virtue: how to complain without carping ; _tAn apology is in order: repairing the damage with a sincere response ; _tDelivering unwelcome information without damaging relationships ; _tConfronting with courtesy: preserving relationships while resolving differences ; _tWhen the worst happens: dealing with tragedy, illness, and death ; _tPutting it all together: creating and maintaining your personal brand.
520			_a"The Etiquette Edge gives you a crash course on modern business manners. New advice explains how to navigate sticky situations at work, including digital interactions that are easy to misinterpret--and hard to mend. From interviewing etiquette and dress codes to working in close quarters and communicating upward, you'll master the essentials of making a great impression and building relationships."--Publisher's web site.
520			_aIntelligence, ambition, and skill will start you on the road to success, but without strong communications skills, social savvy, and a sense of appropriate behavior...you won't get far. The Etiquette Edge gives you a crash course on modern business manners. New advice explains how to navigate sticky situations at work, including digital interactions that are easy to misinterpret--and hard to mend. From interviewing etiquette and dress codes to working in close quarters and communicating upward, you'll master the essentials of making a great impression and building relationships, including how to: Be smart about how--and when--you use your smartphone; Handle difficult conversations with tact and finesse; Check texts and emails for content and tone; Create a polished image on social media; Conduct meetings (in person, online, or over lunch) with poise and confidence, and more. In our era of entitlement, saying thank-you and giving praise are increasingly rare--but these simple acts are far from empty gestures. They're refreshing reflections of respect. Inconsiderate people and poor conduct may permeate the workplace, but success comes to those who play by a better set of rules. -- Provided by publisher.
650		0	_aBusiness etiquette.
650		0	_aSuccess in business.
994			_aC0 _bVF$
999			_c137113 _d137113