000			02342cam a2200385 i 4500
001			ocn907194146
003			OCoLC
005			20251028093404.0
008			151228s2016 mau b 001 0 eng
010			_a 2015032649
035			_a(Sirsi) i9781633690783
040			_aDLC _beng _erda _cDLC _dBTCTA _dYDXCP _dTOH _dBDX _dOCLCO _dCLE _dOCLCF _dGZM _dOCLCQ _dVP@ _dCDX _dVF$
019			_a905686281 _a922687568
020			_a9781633690783 _q(alk. paper)
020			_a1633690784 _q(alk. paper)
035			_a(OCoLC)907194146 _z(OCoLC)905686281 _z(OCoLC)922687568
042			_apcc
050	0	0	_aHF 5718 _b.D54 2016
049			_aVF$A
245	0	0	_aDifficult conversations : _bcraft a clear message, manage emotions, focus on a solution / _cHarvard Business Review Press.
264		1	_aBoston : _bHarvard Business Review Press, _c2016
300			_aix, 110 pages ; _c18 cm.
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
490	1		_a20 minute manager series
504			_aIncludes bibliographical references (pages 101-103) and index.
505	0		_aWhat makes a conversation difficult? -- Conflicting interests -- Different personal styles -- Lack of trust -- Different views of the facts -- Strong emotions -- Think it through -- Should you act? -- When you decide to have a difficult conversation -- Prepare for the difficult conversation -- Assess the facts and your assumptions -- Address the emotions -- Acknowledge you'e part of the problem -- Identify a range of positive outcomes -- Develop a strategy, not a script -- Conduct the conversation -- Acknowledge the other person -- Frame the problem -- Ask questions and listen -- Look for common ground -- Adapt and rebalance -- Establish commitments -- Follow through -- How did you do? -- Jot down your impressions -- Follow up in writing -- Keep your commitments -- Become a better communicator -- Reflect before you speak -- Connect with others -- Before you talk, listen -- Make your words count -- Establish a feedback loop -- Address problems head-on -- Learn more -- Sources -- Index.
650		0	_aBusiness communication.
650		0	_aInterpersonal communication.
710	2		_aHarvard Business Review Press _epublisher.
830		0	_a20 minute manager series.
994			_aC0 _bVF$
999			_c136385 _d136385