000 01186cam a22003738i 4500
001 ocn881042143
003 OCoLC
005 20251028093328.0
008 140711s2015 nyua b 001 0 eng
010 _a 2014024995
035 _a(Sirsi) i9781137279668
040 _aDLC
_beng
_erda
_cDLC
_dBTCTA
_dBDX
_dOCLCO
_dOCLCF
_dIH9
_dYDXCP
_dWIM
_dVF$
019 _a902670872
020 _a9781137279668 (alk. paper)
020 _a1137279664 (alk. paper)
035 _a(OCoLC)881042143
_z(OCoLC)902670872
042 _apcc
050 0 0 _aHF 5415.5
_b.S51943 2014
049 _aVF$A
100 1 _aShankman, Peter.
245 1 0 _aZombie loyalists :
_busing great service to create rabid fans /
_cPeter Shankman.
250 _aFirst edition.
264 1 _aNew York :
_bPalgrave Macmillan,
_c2015.
300 _a248 pages :
_billustrations ;
_c25 cm
336 _atext
_btxt
_2rdacontent
337 _aunmediated
_bn
_2rdamedia
338 _avolume
_bnc
_2rdacarrier
504 _aIncludes bibliographical references (pages [239]-240) and index.
650 0 _aCustomer services.
650 0 _aCustomer relations.
650 0 _aCustomer loyalty.
994 _aC0
_bVF$
999 _c134514
_d134514