000			03725cam a2200469 a 4500
001			ocn733937328
003			OCoLC
005			20251028093312.0
008			110623s2012 nyu b 001 0 eng
010			_a 2011026451
035			_a(Sirsi) i9780071775304
040			_aDLC _beng _cDLC _dBTCTA _dOCP _dYDXCP _dVET _dBWX _dCDX _dCVN _dQBX _dBDX _dEDK _dIHI _dAU@ _dUKMGB _dOCLCO _dTTU _dOCLCF _dZWZ _dBEDGE _dMJO _dOCLCQ _dCHVBK _dVF$
016	7		_a015836407 _2Uk
019			_a721903213 _a751281081 _a779268561 _a879578970
020			_a9780071775304 (hbk. : alk. paper)
020			_a0071775307 (hbk. : alk. paper)
020			_a9780071771320 (pbk. : alk. paper)
020			_a0071771328 (pbk. : alk. paper)
020			_a9780071775328
020			_a0071775323
035			_a(OCoLC)733937328 _z(OCoLC)721903213 _z(OCoLC)751281081 _z(OCoLC)779268561 _z(OCoLC)879578970
042			_apcc
050	0	0	_aBF 637 .C45 _bC78 2012
049			_aVF$A
245	0	0	_aCrucial conversations : _btools for talking when stakes are high / _cKerry Patterson [and others].
250			_a2nd ed.
260			_aNew York : _bMcGraw-Hill, _c�2012.
300			_axviii, 244 pages ; _c24 cm
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
504			_aIncludes bibliographical references (page 31) and index.
505	0	0	_tWhat's a crucial conversation? : and who cares? -- _tMastering crucial conversations : the power of dialogue -- _tStart with heart : how to stay focused on what you really want -- _tLearn to look : how to notice when safety is at risk -- _tMake it safe : how to make it safe to talk about almost anything -- _tMaster my stories : how to stay in dialogue when you're angry, scared, or hurt -- _tState my path : how to speak persuasively, not abrasively -- _tExplore others' paths : how to listen when others blow up or clam up -- _tMove to action : how to turn crucial conversations into action and results -- _tYeah, but : advice for tough cases -- _tPutting it all together : tools for preparing and learning.
520			_aFrom the Dust Jacket: Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them. Crucial Conversations exploded onto the scene ten years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book. Now, the authors have revised their bestselling classic to provide even more ways to help you take the lead in any tough conversation: New firsthand accounts of how these skills changed readers' lives; New case studies showing how business leaders successfully applied these methods to achieve results; New links to videos teaching what to do and what to avoid during crucial conservations; New research findings offering fresh insights for applying the skills taught in the book. Crucial Conservations is filled with practical advice you can start using today: Prepare for high-stakes conservations; Make it safe to talk about almost anything; Transform unpleasant emotions into powerful dialogue; Be persuasive, not abrasive. Crucial Conservations gets you past the hard parts of dialogue and helps you achieve relationships that are real, productive, and that will enrich your life and career.
650		0	_aInterpersonal communication.
650		0	_aInterpersonal relations.
650		2	_aCommunication.
650		2	_aInterpersonal Relations.
700	1		_aPatterson, Kerry, _d1946-
994			_aC0 _bVF$
999			_c133666 _d133666