000			02770cam a2200541 i 4500
001			ocn830992508
003			OCoLC
005			20251028093312.0
008			130321s2013 nyua b 001 0 eng
010			_a 2013006224
035			_a(Sirsi) i9780071830607
040			_aDLC _beng _erda _cDLC _dIG# _dOCLCO _dUKMGB _dCDX _dYDXCP _dVET _dBTCTA _dOCLCF _dYJT _dVF$
016	7		_a016315468 _2Uk
016	7		_a016320680 _2Uk
019			_a820784463 _a820788062
020			_a9780071830607 (alk. paper)
020			_a007183060X (alk. paper)
020			_a9780071829311 (pbk. : alk. paper)
020			_a0071829318 (pbk. : alk. paper)
035			_a(OCoLC)830992508 _z(OCoLC)820784463 _z(OCoLC)820788062
042			_apcc
050	0	0	_aHM 1121 _b.C78 2013
049			_aVF$A
100	1		_aPatterson, Kerry, _d1946-
240	1	0	_aCrucial confrontations
245	1	0	_aCrucial accountability : _btools for resolving violated expectations, broken commitments, and bad behavior / _cKerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler.
250			_aSecond Edition.
264		1	_aNew York : _bMcGraw-Hill, _c[2013]
300			_axix, 275 pages : _billustrations ; _c23 cm
336			_atext _2rdacontent
337			_aunmediated _2rdamedia
338			_avolume _2rdacarrier
500			_a"First edition published as Crucial confrontations"--Title page.
504			_aIncludes bibliographical references (pages 265-266) and index.
505	0		_aChoose what and if : how to know what conversation to hold and if you should hold it -- Master my stories how to get your head right before opening your mouth -- Describe the gap : how to start an accountability conversation -- Make it easy : how to make keeping commitments (almost) painless -- Make it motivating : how to help others want to take action -- Stay focused and flexible : what to do when others get sidetracked, scream, or sulk -- Move to action : what to do after an accountability conversation -- Agree on a plan and follow up : how to gain commitment and move to action -- Put it all together : how to solve big, sticky, complicated problems -- The twelve "yeah-buts" : how to deal with the truly tough.
650		0	_aInterpersonal confrontation.
650		0	_aInterpersonal communication.
650		0	_aInterpersonal relations.
650		0	_aCommunication in management.
650		0	_aCommunication in organizations.
650		2	_aCommunication _vPopular Works.
650		2	_aInterpersonal relations _vPopular Works.
650		2	_aInterprofessional relations _vPopular Works.
650		2	_aSocial Behavior _vPopular Works.
775	0	8	_iRevision of: _tCrucial confrontations _dNew York : McGraw-Hill, c2005 _w(DLC) 2005276538
994			_aC0 _bVF$
999			_c133665 _d133665