000			02227cam a22003254a 4500
001			ocn656850512
003			OCoLC
005			20251028093236.0
008			100813s2011 caua b 001 0 eng
010			_a 2010034719
035			_a(Sirsi) i9780470620748
040			_aDLC _cDLC _dYDXCP _dCLE _dBWX _dCDX _dVP@ _dBDX _dTULIB _dOD$ _dVF$
020			_a9780470620748 (hardback)
020			_a0470620749 (hardback)
035			_a(OCoLC)656850512
042			_apcc
050	0	0	_aHD 69 .C6 _bB57 2011
049			_aVF$A
100	1		_aBlock, Peter, _d1939-
245	1	0	_aFlawless consulting : _ba guide to getting your expertise used / _cPeter Block ; illustrated by Janis Nowlan.
250			_a3rd ed.
260			_aSan Francisco : _bPfeiffer, _c2011.
300			_axxiii, 323 p. : _bill. ; _c25 cm.
504			_aIncludes bibliographical refereces and index.
520			_a"Flawless Consulting is considered the "consultant's bible" and a landmark bestseller that explains how to deal effectively with clients, peers, and others. This third edition addresses business and new challenges since the second edition was written and also explores what's on the minds of "next generation" consultants. The book includes more guidance on how to ask better questions, ideas for the virtual world, suggestions for dealing with difficult clients, the challenges of international consulting, additional case studies, commentary, expanded guidelines on implementation, and more on how to ask good questions."-- _cProvided by publisher.
505	0		_a1. A consultant by any other name . . . -- 2. Techniques are not enough -- 3. Flawless consulting -- 4. Contracting overview -- 5. The contracting meeting -- 6. The agonies of contracting -- 7. The internal consultant -- 8. Understanding resistance -- 9. Dealing with resistance -- 10: From diagnosis to discovery -- 11. Whole-system discovery -- 12. Discovering gifts, capacities, and possibilities -- 13. Get the picture -- 14. Preparing for feedback -- 15. Managing the meeting for action -- 16. Implementation; 17: The elements of engagement -- 18: Teacher as consultant -- 19. The heart of the matter.
650		0	_aBusiness consultants.
994			_aC0 _bVF$
999			_c131853 _d131853