000			02007cam a22003734a 4500
001			ocm40467346
003			OCoLC
005			20251028093206.0
008			981118s1952 maua b 001 0 eng
010			_a 98033202
035			_a(Sirsi) i9780875848198
035			_a(Sirsi) i9780875848198
040			_aDLC _cDLC _dLVB _dOCLCQ _dXTL _dBAKER _dNLGGC _dYDXCP _dQP9 _dOCLCG _dMNY _dIG# _dUBA _dKAAUA _dUKV3G _dVF$
015			_aGB98-V0139
019			_a60224532
020			_a0875848192
020			_a9780875848198
035			_a(OCoLC)40467346 _z(OCoLC)60224532
042			_apcc
050	0	0	_aHF 5415.15 _b.P56 1952
049			_aVF$A
100	1		_aPine, B. Joseph.
245	1	4	_aThe experience economy : _bwork is theatre & every business a stage / _cB. Joseph Pine II, James H. Gilmore.
260			_aBoston : _bHarvard Business School Press, _cc1952.
300			_axii, 254 p. : _bill. ; _c24 cm.
520			_a"You are what you charge for. And if you're competing solely on the basis of price, then you've been commoditized. offering little or no true differentiation. What would your customers truly value? Experiences ... The authors explore how successful companies create experiences that engage customers in an inherently personal way ... It's the value that the experience holds for the individual that determines the worth of the offering and the work of the business"--From publisher description.
504			_aIncludes bibliographical references (p. 207-230) and index.
505	0		_aStep right up -- Welcome to the experience economy -- Setting the stage -- The show must go on -- Get your act together -- Experiencing less sacrifice -- A refreshing experience -- Work is theatre -- Performing to form -- Now act your part -- The customer is the product -- Finding your role in the world -- Exit, stage right.
650		0	_aProduct management.
650		0	_aDiversification in industry.
650		0	_aCustomer services.
700	1		_aGilmore, James H., _d1959-
999			_c130219 _d130219