000			01790cam a2200373 a 4500
001			ocn567155529
003			OCoLC
005			20251028093146.0
008			100419s2010 maua b 001 0 eng
010			_a 2010012427
035			_a(Sirsi) i9781422155639
035			_a(Sirsi) i9781422155639
040			_aDLC _cDLC _dBTCTA _dUKM _dYDXCP _dC#P _dBWX _dCDX _dORX _dVF$
015			_aGBB065493 _2bnb
016	7		_a015562714 _2Uk
019			_a632084788
020			_a9781422155639 (hardcover : alk. paper)
020			_a1422155633 (hardcover : alk. paper)
035			_a(OCoLC)567155529 _z(OCoLC)632084788
050	0	0	_aHD 45 _b.B412 2010
049			_aVF$A
100	1		_aBernoff, Josh.
245	1	0	_aEmpowered : _bunleash your employees, energize your customers, transform your business / _cJosh Bernoff, Ted Schadler.
260			_aBoston, Mass. : _bHarvard Business Press, _cc2010.
300			_aviii, 252 p. : _bill. ; _c25 cm.
504			_aIncludes bibliographical references and indexes.
505	0		_aWhy your business needs HEROes -- Employee HEROes and their projects -- Peer influence analysis -- Delivering groundswell customer service -- Empowering customers with mobile applications -- Amplifying your fans -- Do-it-yourself technology fuels the HERO compact -- Is your company ready for HEROes? -- Leading and managing HEROes -- Helping HEROes innovate -- Helping HEROes collaborate -- Keeping HEROes safe -- Supporting HEROes with technology innovation -- Becoming HERO-powered.
650		0	_aTechnological innovations _xManagement.
650		0	_aBusiness enterprises _xTechnological innovations.
650		0	_aCustomer services _xTechnological innovations.
650		0	_aOnline social networks _xEconomic aspects.
700	1		_aSchadler, Ted.
999			_c129176 _d129176