| 000 | 00905cam a2200289 a 4500 | ||
|---|---|---|---|
| 005 | 20251028092316.0 | ||
| 008 | 970113s1998 njua b 001 0 eng | ||
| 001 | ocm36245989 | ||
| 010 | _a 97001581 | ||
| 020 | _a0133286673 | ||
| 035 | _a(Sirsi) i9780133286670 | ||
| 035 | _a(Sirsi) i9780133286670 | ||
| 035 | _a(Sirsi) i9780133286670 | ||
| 035 | _z(Sirsi) 166182 | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 050 | 0 | 0 |
_aHF 5415.5 _b.J639 1998b |
| 100 | 1 |
_aJohnson, Michael D. _q(Michael David) |
|
| 245 | 1 | 0 |
_aCustomer orientation and market action / _cMichael D. Johnson. |
| 260 |
_aUpper Saddle River, N.J. : _bPrentice Hall, _cc1998. |
||
| 300 |
_axvi, 183 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 | _aConsumer satisfaction. | |
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aConsumer behavior. | |
| 999 |
_c100925 _d100925 |
||