Includes bibliographical references (pages 239-248) and index.

Preface -- Introduction: the death of expertise -- Experts and citizens -- How conversation became exhausting -- Higher education: the customer is always right -- Let me Google that for you: how unlimited information is making us dumber -- The "new" new journalism, and lots of it -- When the experts are wrong -- Conclusion: experts and democracy.

"Thanks to technological advances and increasing levels of education, we have access to more information than ever before. Yet rather than ushering in a new era of enlightenment, the information age has helped fuel a surge in narcissistic and misguided intellectual egalitarianism that has crippled informed debates on any number of issues. Today, everyone knows everything: with only a quick trip through WebMD or Wikipedia, average citizens believe themselves to be on an equal intellectual footing with doctors and diplomats. All voices, even the most ridiculous, demand to be taken with equal seriousness, and any claim to the contrary is dismissed as undemocratic elitism. As Tom Nichols shows in The Death of Expertise, this rejection of experts has occurred for many reasons, including the openness of the Internet, the emergence of a customer satisfaction model in higher education, and the transformation of the news industry into a 24-hour entertainment machine. Paradoxically, the increasingly democratic dissemination of information, rather than producing an educated public, has instead created an army of ill-informed and angry citizens who denounce intellectual achievement and distrust experts. Nichols has deeper concerns than the current rejection of expertise and learning, noting that when ordinary citizens believe that no one knows more than anyone else, democratic institutions themselves are in danger of falling either to populism or to technocracy -- or in the worst case, a combination of both. The Death of Expertise is not only an exploration of a dangerous phenomenon but also a warning about the stability and survival of modern democracy in the Information Age"--Jacket.