Winning ways : achieving zero-defect service / Jacques Horovitz ; foreword by Gilbert Trigano.

By: Material type: TextLanguage: English Original language: French Publication details: Cambridge, Mass. : Productivity Press, c1990.Description: xxii, 143 p. : ill. ; 24 cmISBN:
  • 091529978X (alk. paper) :
Uniform titles:
  • Qualit�e de service. English
Subject(s): LOC classification:
  • HF 5415.5 .H6313 1990
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Holdings
Item type Current library Call number Status Barcode
Book Storms Research Center Main Collection HF 5415.5 .H6313 1990 (Browse shelf(Opens below)) Available 98624869

Translation of: La qualite��?� de service.

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