The skilled facilitator : a comprehensive resource for consultants, facilitators, managers, trainers, and coaches - Schwarz, Roger M., 1956- (San Francisco : Jossey-Bass, 2002)
Pt. 1. How facilitation helps groups -- Skilled facilitator approach -- What makes work groups effective? -- Facilitator and other facilitative roles -- Pt. 2. Diagnosing behavior in groups -- Understanding the theories that guide our actions -- Ground rules for effective groups -- Diagnosing behaviors that enhance or hinder group effectiveness -- Pt. 3. Intervening in groups -- Deciding whether, how, and why to intervene -- How to intervene -- Using the ground rules to intervene -- Using the skilled facilitator approach with other processes -- Beginning and ending meetings -- Dealing with emotions -- Pt. 4. Agreeing to work together -- Contracting: deciding whether and how to work together -- Working with another facilitator -- Pt. 5. Using facilitative skills in your own organization -- Serving as facilitator in your own organization -- Facilitative leader.
"New and revised."
Includes bibliographical references (p. 385-389) and index.
Keywords: Communication in management; Communication in personnel management; Group facilitation; Teams in the workplace; Conflict management; Group Processes -- Popular works; Leadership -- Popular works; Personnel management -- Popular works; Cooperative Behavior -- Popular works; Dissent and Disputes -- Popular works; Group Structure -- Popular works; Communication -- Popular works