Horovitz, Jacques,  1947- <br/><br/>
Winning ways :  achieving zero-defect service / 
Jacques Horovitz ; foreword by Gilbert Trigano. 
 - Cambridge, Mass. :  Productivity Press,  c1990. 
 - xxii, 143 p. :  ill. ;  24 cm. 
<br/><br/> Translation of: La qualite��?� de service. 
<br/><br/><label>ISBN: </label>091529978X (alk. paper) :  $24.95 
<br/><br/><label>LCCN: </label>90008788 //r95 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.
<br/><br/><label>LC Class. No.: </label>HF 5415.5  / .H6313 1990