TY  - BOOK
AU  - Ballis,John P.
TI  - TQM-III: an alternative to reengineering 
SN  - 0965462005
PY  - 1996///
CY  - Dallas, Tex.
PB  - Flow Management & Associates
KW  - Total quality management
N1  - Includes bibliographical references (p. 183-186) and index
ER  -