Ballis, John P.

TQM-III : an alternative to reengineering / TQM III T Q M 3 Total quality management three Alternative to reengineering by John P. Ballis. - Dallas, Tex. : Flow Management & Associates, c1996. - xiv, 188 p. : ill. ; 20 cm.

Includes bibliographical references (p. 183-186) and index.

0965462005


Total quality management.