TY  - BOOK
AU  - Laughlin,Sara
AU  - Shockley,Denise Sisco
AU  - Wilson,Ray W.
TI  - The library's continuous improvement fieldbook: 29 ready-to-use tools 
SN  - 0838908594
AV  - Z678 .L34 2003
PY  - 2003///
CY  - Chicago
PB  - American Library Association
KW  - Library administration
KW  - Handbooks, manuals, etc
KW  - Total quality management
KW  - United States
KW  - Case studies
N1  - Includes bibliographical references (p. 131-132); Overview of continuous improvement -- Choosing the right tools for the task -- Tools for continuous improvement -- Affinity diagram-- Agenda -- Brainstorming -- Cause analysis -- Cause-and-effect diagram -- Charter -- Check sheet -- Consensogram -- Criteria rating scale -- Fishbowl -- Flowchart: deployment -- Flowchart: top down -- Force field -- Gantt chart -- Group norms -- Histogram -- Multivoting -- Nominal group technique -- Operational definition -- Pait and share -- Paired comparison -- Pereto chart -- Parking lot -- Plus/delta -- Process behavior chart -- Run chart -- Scatter diagram -- Visual synectics -- Why-why
UR  - http://www.loc.gov/catdir/toc/ecip043/2003010432 .html
ER  -