The library's continuous improvement fieldbook : 29 ready-to-use tools - Laughlin, Sara, 1949-; Shockley, Denise Sisco; Wilson, Ray W. (Chicago : American Library Association, 2003)
Overview of continuous improvement -- Choosing the right tools for the task -- Tools for continuous improvement -- Affinity diagram-- Agenda -- Brainstorming -- Cause analysis -- Cause-and-effect diagram -- Charter -- Check sheet -- Consensogram -- Criteria rating scale -- Fishbowl -- Flowchart: deployment -- Flowchart: top down -- Force field -- Gantt chart -- Group norms -- Histogram -- Multivoting -- Nominal group technique -- Operational definition -- Pait and share -- Paired comparison -- Pereto chart -- Parking lot -- Plus/delta -- Process behavior chart -- Run chart -- Scatter diagram -- Visual synectics -- Why-why.
Includes bibliographical references (p. 131-132).
Keywords: Library administration -- Handbooks, manuals, etc; Total quality management -- Handbooks, manuals, etc; Library administration -- United States -- Case studies; Total quality management -- United States -- Case studies