TY  - BOOK
AU  - Westbrook,Lynn
TI  - Identifying and analyzing user needs: a complete handbook and ready-to-use assessment workbook with disk 
SN  - 1555703895 (pbk. : alk. paper)
AV  - Z678 .W466 2001
U1  - 025.5/8 21
PY  - 2001///
CY  - New York
PB  - Neal-Schuman Publishers
KW  - Library use studies
KW  - United States
KW  - Handbooks, manuals, etc
KW  - Libraries
KW  - User satisfaction
N1  - Includes bibliographical references (p. 279-294) and index
ER  -