TY  - BOOK
AU  - McLagan,Patricia A.
AU  - Krembs,Peter
TI  - On-the-level: performance communication that works 
AV  - HF 5549.5.C6 M33 1995
PY  - 1995///
CY  - San Francisco
PB  - Berrett-Koehler Publishers
KW  - Communication in personnel management
KW  - Employees
KW  - Rating of
N1  - Includes index
ER  -