TY  - BOOK
AU  - Scheuing,Eberhard E.
AU  - Christopher,William F.
ED  - American Management Association.
TI  - The Service quality handbook
SN  - 0814401198
AV  - HF 5415.5 .S467 1993
PY  - 1993///
CY  - New York
PB  - Amacom
KW  - Customer services
KW  - Quality control
KW  - Handbooks, manuals, etc
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -