The Service quality handbook / 
edited by Eberhard E. Scheuing and William F. Christopher ; with contributions from 57 international experts. 
 - New York :  Amacom,  c1993. 
 - ix, 550 p. :  ill. ;  26 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0814401198 
<br/><br/><label>LCCN: </label>93026614 //r95 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Quality control--Handbooks, manuals, etc.<br/>Total quality management--Handbooks, manuals, etc.
<br/><br/><label>LC Class. No.: </label>HF 5415.5  / .S467 1993