TY  - BOOK
AU  - Dobyns,Lloyd
AU  - Crawford-Mason,Clare
TI  - Quality or else: the revolution in world business 
SN  - 0395574390 :
AV  - HD 62.15 .D63 1991
PY  - 1991///
CY  - Boston
PB  - Houghton Mifflin
KW  - Total quality management
N1  - Includes bibliographical references (p. 300-309)
ER  -